Shipping policy
Thank you for shopping with ZenviHome. We aim to deliver your order safely and as quickly as possible.
📦 Order Processing
- Orders are processed within 5-7 business days (excluding weekends and holidays).
- Once your order has been processed, it will be prepared for shipment and handed over to our fulfilment partners.
🚚 Shipping Time
- Estimated delivery time: 7–15 business days
- Delivery times may vary depending on your location, customs processing, and carrier conditions.
Please note that during peak seasons or promotional periods, delivery times may be slightly longer.
🌍 Shipping Locations
ZenviHome ships to multiple countries worldwide.
If shipping is unavailable to your location, you will be notified at checkout.
🔍 Order Tracking
- A tracking number will be sent to your email once your order has been shipped.
- Tracking information may take 24–48 hours to update after shipment.
💸 Shipping Fees
- Shipping fees (if applicable) will be clearly displayed at checkout before payment.
- Any customs duties, taxes, or import fees are the responsibility of the customer.
⚠️ Delays & Issues
Due to the uncertainty of overseas logistics and transportation, your order can experience delays. ZenviHome is not responsible for delays caused by:
- Customs clearance
- Incorrect shipping information provided by the customer
- Weather conditions or carrier disruptions
If you experience an unusual delay, please contact us and we’ll assist you as best as possible.
Contact Us
For any shipping-related questions, please contact us at:
support@zenvihome.com
Our support team is available Monday – Friday, 9 AM – 6 PM and aims to respond within 24 hours.
Thank you for choosing ZenviHome.
Live Calm. Live Organised. Live Beautiful.